Privacy Policy
Last updated: April 2026
1. Introduction
TheReviewer.mu ("we", "our", "the Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform. By using TheReviewer.mu, you consent to the practices described in this policy.
2. Information We Collect
Account information: When you create an account, we collect your email address and password. Business owners also provide their name, phone number, role, and business details during the claim process.
Review information: When you submit a review, we collect your name, email address, rating scores, and review text. Your email is used for verification purposes.
Booking information: When you submit a booking request, we collect your name, email, phone number, and booking details (dates, number of guests, etc.).
Contact information: When you use our contact form, we collect your name, email, phone number, reason for contact, and message.
Usage data: We automatically collect information about how you interact with the Platform, including pages visited, time spent, and device information.
3. How We Use Your Information
- To provide and maintain the Platform and its features
- To verify review submissions via email
- To verify business ownership claims
- To process and forward booking requests to businesses
- To respond to your enquiries and provide customer support
- To send service-related notifications (claim approvals, booking updates)
- To improve the Platform and develop new features
- To prevent fraud and ensure platform integrity
4. Information Sharing
We do not sell your personal information. We may share your information in the following cases:
- Reviews: Your name and review content are publicly displayed on the Platform. Your email is never shown publicly.
- Booking requests: Your contact details and booking information are forwarded to the relevant business to fulfil your request.
- Service providers: We use third-party services (Supabase for data storage, Resend for email delivery) that process your data on our behalf.
- Legal requirements: We may disclose your information if required by law or to protect our rights.
5. Data Storage and Security
Your data is stored securely using Supabase (hosted infrastructure with encryption at rest and in transit). We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Reviews may be retained in anonymised form after account deletion.
7. Your Rights
Under the Data Protection Act 2017 of Mauritius, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your personal data
- Request a copy of your data in a portable format
To exercise these rights, contact us at contact@thereviewer.mu.
8. Cookies
We use essential cookies to maintain your login session and language preference. We do not use advertising or tracking cookies. By using the Platform, you consent to the use of these essential cookies.
9. Third-Party Links
The Platform may contain links to third-party websites (e.g., Google Maps, business websites). We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.
11. Contact
For questions about this Privacy Policy or to exercise your data rights, contact us at:
Email: contact@thereviewer.mu
Phone: +230 5813 7384
Address: Based in Mauritius